RETURNS POLICY:
In the event of goods arriving damaged we will replace items on receipt of the damaged goods and not before. In the event of goods being faulty, we will replace goods or refund items on receipt of the faulty items. You must notify The Aftercare Company by phone, post or email of all damage or faults to goods no later than 5 days after their arrival. All returns for either unwanted or damaged/faulty goods must be confirmed by The Aftercare Company by telephone, post or email. Any goods sent back without prior consent from The Aftercare Company will be sent back at your cost.
* All returns as the responsibility of the customer until they reach The Aftercare Company
* In all cases goods must be returned to The Aftercare Company to claim against UK postal services.
SHIPPING COURIERS – our couriers will normally make at least two delivery attempts before the order is sent back to us. If you are using a shipping method that require the recipient to sign for the package please ensure you or someone on your behalf is available to sign for the package. You will be liable for the cost of any parcel we have to resend it you are not available to sign for the package.
COOLING OFF PERIOD (UK and EU Customers Only)
You are entitled to a cooling off period of 7 working days. This period is to allow you the opportunity you would have had in a conventional shop to examine the goods. Your cooling off period ends seven working days after the day of receipt of the goods. If you wish to return the goods to us within this period then all original packaging must be intact and you must pay all postage costs.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
